Do Not BUY Vaio VPCSB31FX/B - HD problem

[mariaalice]

Let answer the questions:

First, I am writing in english, as I would like to receive feedback from anyone.

I bought the product, and the case, in New York Sony Store on the 23rd, December 2011. On the same day, I turned on the computer and followed the steps. I came to Brazil, and I paid all the legal fees/taxes at the customs. I used the notebook twice (5 hours in total) in January.

I called Sony support in USA, and they asked me to send to a repair store in Brazil, as the message was "No Operating System" and a strange noise can be heard from the HD. The repair Sony store in Brazil, says that is a HD factory problem, as the product is brand new, there is no damage in te notebook, and all the other circuits are fine. The HD serial number is 91RBF7XXS, the VPCSB31FX/B serial number is 275495013002060.

Is not a question of garantee, as it was sold with a HD factory problem. I would like to know if another buyer is having the same problem, as it is a factory issue.